What is WWW.VICTORTORO.COM and how to buy

¿What is www.victortoro.com?

It is the website of the new hair cosmetics brand that has merged the best natural ingredients with technological development in each of the manufacturing phases of its product. Victor Toro, a famous Spanish stylist with decades of professional experience. During his professional career he has collaborated with some of the most important publishing houses such as Vogue, Harper's Bazaar, Elle, Marie Clare, to name a few, as well as on the most important fashion catwalks with brands such as Cerruti, Rosa Clara , Pronovias, Armand Basi.

How to purchase on the website

Who can buy in the online store?

Victor Toro's online store is a service aimed exclusively at people of legal age who act as end consumers. If a company is interested in buying items from the online store, please contact our Customer Service (info@victortoro.com).

Measures related to the sale of products in physical establishments and online sales

Article 21 Royal Decree-Law establishes that, during the state of alarm or its possible extensions, the deadlines for the return of the products purchased by any modality are interrupted, either in person or online, resuming at the moment in which the validity of said alarm state. Although the wording of this precept may be somewhat confusing, the preamble of the Royal Decree-Law apparently motivates this measure in the legal right of withdrawal of consumers with respect to products purchased, whose term currently foreseen is fourteen calendar days. Notwithstanding the foregoing, it cannot be ruled out that interpretative conflicts may occur in the case of conventional extension of the indicated period (a fairly frequent practice both in face-to-face sales and in the online channel) and even for the purposes of calculating deadlines in case of the returns derived from the legal guarantee regime in the purchase of defective products or in the case of commercial guarantees promised by the seller.

How can I search for products?

Searching for products in the online store is a very simple process. They can be searched by families and sub-families, by type of product or by brands. Also using our complete search engine. In addition, when choosing a specific product, the system will propose a series of related articles of interest. If you cannot find a specific product / brand, please contact us so we can respond to your request.

How can I get more information about the product?

To obtain more information about the product, click on the chosen article and a screen with informative texts and photographs will be activated. Photos can be enlarged for optimal viewing.

How can I know the price of the product?

The prices of the articles are specified in each product sheet. Victor Toro reserves the right to modify prices at any time, in which case the valid price will be that of the date on which the online purchase was made.

How can I buy a product?

Adding new products to your shopping cart is very easy. In each product card the option "Buy" is available. You can add as many products as you want up to a maximum of 5 units of the same item.

How do I complete the purchase?

At the top right of the screen is the section "Your shopping cart", where you can consult the items you have selected at any time. When you finish the purchase process, press the button "finalize order" in the shopping cart. At that time, the system will ask you to identify yourself and enter all your contact information and delivery address of the order. You can access your cart at any time to view and / or modify your shopping list, as long as the order has not been processed.

Recommendation for the use of the products

Many of the products are for external use only. Avoid eye contact. If the product gets into the eyes, rinse well with water. Discontinue use if signs of irritation appear. Keep out of the reach of children. Do not use unspecified products on children.

How can you ensure that I have made my purchase correctly?

Once the order is placed, you will receive a confirmation email and a tracking number so that you can always know the status of the order in real time.

Are there any restrictions?

Victor Toro reserves the right to set limits on the orders received. In the event of an incident, the Customer Service department will contact you to specify the steps to follow.

Can I cancel my order?

If you want to cancel an order, write your request through the form to our email: info@victortoro.com. Include your email address and your order number to ensure fast processing and quick management.
Please note that in both cases orders can only be modified or canceled while they are in preparation at our facilities, a Once sent they cannot be modified or canceled, being able to make changes and returns according to the established circuit. (RETURNS section)

Can I exchange one product for another?

Once the purchase is made, Victor Toro will accept any change as long as the product has not been used and will not assume the shipping costs if the change is not due to an error in our company.

Payment methods

With what means can I pay?

Victor Toro allows the payment of purchases made in the online store in the following ways:
Visa, Visa electron, Mastercard, PayPal , Bankwire and Cash on delivery.

Cash on delivery: This system allows you to pay for your order upon receipt at your home address. The courier service will charge a € 3 supplement for this mode of delivery. Cash on delivery orders will be sent once they have been confirmed with the customer. According to the Electronic Commerce Law 34/2002, any purchase made and confirmed through the internet must be accepted after it has been sent.

Is the payment made in a secure environment?

Victor Toro uses a payment platform that allows the purchase process to be done with maximum security. The platform follows the 3DSecure standards of Visa and MasterCard: in each operation the holder's authentication is requested from the card issuing entity. All transactions carried out through the Banc de Sabadell payment platform and have the best guarantees of security, confidentiality and integrity for participating agents: cardholders and their issuing entities, and businesses and their acquirers.
The Victor Toro online store only accepts payment by Visa, MasterCard.

For what reasons can my credit card be rejected?

Your card may be declined for one of the following reasons:

  • The card could be expired. Check that your card does not exceed the validity date.
  • The card limit may have been reached. Check with your bank that the card has not exceeded the amount allowed to make purchases.
  • Some data entered may be incorrect. Check that you have correctly filled in all the necessary fields.

Can I get an invoice in the name of my company?

Yes. All you have to do is check the “company” option in personal data and fill in the requested tax data. If you require an invoice, please contact Customer Service (info@victortoro.com).

Shipping and transportation

Responsibility code: TERMS OF DELIVERY during Covid-19

We have before us an exceptional situation. At Victor Toro Online, we remain at your service and prepare your orders with maximum security. Our warehouse employees are following strict prevention rules and work in shifts, since YOUR SALUT is our priority in the current situation. We are applying rigorous protocols in our logistics so deliveries, in worst case scenarios, can generate delays of a maximum of 4 days. If you have any questions or requests, please contact us at info@victortoro.com

Contactless deliveries in alarm status

Your health and safety is a priority for us, therefore, in order to prevent the spread of the Covid19 virus, we have established a modification in our delivery operations. 1) Once the delivery man arrives at the customer's door, he places the shipment on the floor next to the door and we ring the bell with the disposable glove on. 2) We keep a minimum distance of 2 meters and wait for the customer to identify them. 3) We will identify the client with the data of the DNI and we will register it in our EGR / APP delivery team "in substitution of our digital signature". 4) Once registered, the customer collects the shipment and completes our 'Secure Delivery without contact'.

What courier service will transport my order?

Victor Toro has reached an agreement with NACEX and Correos Express, logistics operators with the highest confidence and worldwide coverage.

What costs and services do they have in transport?

NACEX has a cost of € 4.99 an urgent service of 24/48 hours with a minimum purchase of € 49 to be free. Express Mail has a cost of € 3.95 a standard service of 48/72 hours with a minimum purchase of € 19 to be free.

Where will I receive my order?

Orders will be delivered to the address indicated by the customer. Shipments to PO boxes are not allowed. The customer agrees to provide an address where the order can be delivered within the normal hours for the delivery of goods. In case of breach of this obligation, Victor Toro will not have any responsibility for the delay or impossibility of delivery of the requested order.

How long will it take for my order to arrive?

Victor Toro will prepare the shipments with a maximum of 48 hours from the day after the purchase confirmation, unless it is made on Friday, in which case it will be processed the following Monday. Once the order has been delivered to the courier logistics operator, the delivery time will depend on the country of destination. In case of changes in the delivery time, it will be clearly indicated in the online store. As a general rule, orders will always be received within a maximum period of 24/72 hours. May vary in case of force majeure.

Will I be able to track my order?

Yes. Once the purchase is made, you will receive an email confirming your shipment with the order details and a link to follow the entire process, from preparation to final delivery of the order.

Will I receive any compensation in case of loss or damage during shipping?

Shipping costs include the specific insurance offered by the carrier. In the event of loss or damage, the Buyer may be entitled to compensation. Such compensation will be subject to the corresponding claim by the Buyer to Victor Toro and from Victor Toro to the company responsible for the shipment and will be effective only in the event of a response from such company assuming responsibility for the loss or damage and the payment actually made. for the latter as compensation according to the conditions of the insurance included in their services.

Returns

Can I return my order?

The objective of the Victor Toro online store is that its customers are fully satisfied with their purchase. However, if for any reason you wish to return your order, you can do so as long as you comply with the return conditions.

  • The return must take place during the month following the date of confirmation of the purchase.
  • All items to be returned must be in the same condition in which they were delivered, with the original packaging and labels.
  • Returns of items that may deteriorate or expire quickly will not be accepted.
  • Returns of articles that have been modified will not be accepted. Returns will only be accepted on items that are in their original packaging, having not been opened, tested or manipulated. Changes to makeup items are not allowed.

In cases where all the return conditions are not met, Victor Toro will not be able to accept the return and will inform the customer of this by email. Victor Toro reserves the right to reject returns communicated or sent after the deadline or articles that are not in the same conditions in which they were delivered.

Who bears the cost of the return?

Shipping costs (including tariffs, customs fees and the like) will be borne by the customer, except in cases where the return is caused by an error by our company.

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